100% Insured
Compensation for loss or damage is included in the price you pay.
Flexible installment payment options
Accepts all major Visa and Mastercard transactions
Get in touch
Have questions? Get in touch with us at any time. Send your concerns to ecommerce@seikophilippines.com
Made by hand for those who value perfection.
Grand Seiko raises the pure essentials of watchmaking to the level of art.
SHOP SEIKO
Seiko is one of the few fully integrated watch manufactures. We design and develop our own movements using leading-edge technology.
Shipping FAQs
Processing Timeline
Our commitment is to process all orders within 7 business days from the date of purchase.
Once your order is ready for dispatch, delivery within Metro Manila is estimated to take 2-5 business days, while delivery outside Manila may extend to 7-10 business days.
Please note that unforeseen delays may occur without prior notice.
Throughout this period, our dedicated team will keep you informed with regular updates regarding your shipment details.If you need to request a cancellation or refund, please refer to our refund policy procedure.
You can find the details here: https://shop.seikoboutique.com.ph/pages/refund-process
Warranty FAQs
Warranty on timepieces purchased at Seiko boutiques and Official Online Platforms
We offer a 7-day warranty from the date of purchase. During this period, if you experience any issues with your Seiko timepiece, a replacement may be provided, subject to a thorough assessment by our team. Please note the following conditions for warranty claims:- The watch must not have been opened or tampered with.- Proof of purchase is required.
Warranty on timepieces purchased at Local Authorized Dealers
For warranty claims on items not purchased directly from Seiko Boutiques or our Official Online Boutique, please contact the local Authorized Dealer (AD) where you made the purchase. The warranty process may vary depending on the dealer's specific policies and procedures. However, Seiko Service Centers may still accept watches bought from local ADs, subject to assessment and inspection by our technicians. Charges may apply.
We recommend visiting the store where you made your purchase to inquire about the specific warranty process for your item. Please ensure you have your proof of purchase and guarantee card when making your inquiry.
Warranty on timepieces purchased at International Authorized Retailers
Warranty claims are valid only for purchases made from Authorized Retailers. Please refer to the list below:https://www.seikowatches.com/ph-en/stores/listWe accept warranty claims for watches purchased internationally, as long as they are from an Authorized Retailer.
However, if the watch needs to be sent to Japan for service, a shipping fee of P10,000.00 will apply, as the watch was not imported into the Philippines.
Seiko Service Centers (Philippines)
Locations and Contact Details
If you have purchased your Seiko timepiece from a Seiko Boutiques or our Official Online boutique, please be informed of the following service center guidelines:
For any service or warranty claims, please visit your nearest Seiko Service Centers.
SM Megamall - (632) 8942-6245
Glorietta - (632) 7621-1522
SM Cebu - (6332) 232-0782
SM Cebu Seaside - (6332) 255-0424
Ayala Center Cebu - (6332) 414-2579
Ensure you bring your receipt and guarantee card. Our technicians will conduct a thorough assessment of your timepiece to determine the appropriate service or warranty action.
For further assistance, you may contact Seiko Customer Support or visit our Seiko Online boutique for more information on service center locations.