Order Processing

• Orders are processed within seven (7) business days from the date of confirmation.
• For payments made via bank deposit, processing will commence upon verification of payment.

Delivery Timelines (via third party courier)

• Metro Manila: Five (5) to seven (7) business days
• Outside Metro Manila: Seven (7) to ten (10) business days

Please note: Delivery timelines are estimates and may be affected by circumstances beyond our control, including but not limited to inclement weather, holidays, or courier service disruptions.

Cancellations and Refunds

• All requests for cancellation or refund must comply with our official policy. For full details, please refer to our Refund Process.

For inquiries or assistance, you may contact our Online Concierge Team at +63 917 717 6228 or via email at ecommerce@seikophilippines.com