This Pre-Order Policy governs all advance purchases made through the official Seiko Philippines website. By placing a pre-order, the
customer agrees to the following terms and conditions:

All pre-orders are considered final and non-transferable. Due to the limited quantity of some pre-ordered models, cancellations are
strongly discouraged.

In the event that a customer insists on cancelling a confirmed pre-order, Seiko Philippines reserves the right to impose the following non-refundable deductions, based on the original payment method: 

- Credit Card (BPI Global Payments) – 3.5%

- PayPal (Local Cards) – 3.90% + ₱15.00 per transaction

- PayPal (International Cards) – 4.40% + ₱15.00 per
transaction

- PayMongo – 2.70%

- PayMaya (Card Transaction) – 2.70% + ₱5.00 per transaction

- PayMaya (QR Code) – 1.50%

- Cybersource – 3% (straight payment), 4.5% (installment)

*These fees cover transaction charges.

Please refer to the refund timeline below: 

- Refunds may take up to forty-five (45) business days from the date of cancellation request.

- Refunds will be issued via the original payment method

- If a refund via the original method is not possible, Seiko Philippines will process the refund through manual bank deposit, and the customer will be contacted to provide the necessary banking details.

For inquiries or assistance regarding pre-orders, cancellations, or refunds, customers may contact Seiko Philippines at ecommerce@seikophilippines.com